Gift Shop Terms and Conditions
The Rodney Fox Shark Expeditions Online Gift Shop is owned and operated by Rodney Fox Shark Expeditions (ABN 40082915606)
Use of this website is subject to these Terms and Conditions.
a. Prices, products and offers include GST. b. All prices are correct at the time of online publication. c. Prices are subject to change without notice. d. All items are promoted in good faith to be available at the time of ordering. e. Sale items are only available at the lower price during the sale period. f. Unforeseen supply problems or unexpected demand may occasionally result in stock being unavailable. g. We reserve the right to correct any pricing errors. h. All credit card purchases will attract a 2.5% surcharge.
2. Delivery Costs
a. Some particularly large orders and/or bulky items may require an adjustment to freighting; we will contact you upon receipt of your order in this event. b. You may cancel your order at the time prior to processing c. No shipping costs are incurred for bookings/orders of expeditions only. d. All packages will be sent as Registered mail and shipping will be charged accordingly.
a. All orders are sent via Australia Post. b. All Australian orders should include a daytime delivery address and contact details. c. Please allow up to 7 days for the packaging and posting of your merchandise. d. If you choose the Australia Domestic Express option, your item will despatched within 1 to 2 working days. e. Following the items being despatched, Australia Post delivery timescales will be dictated by the postage option chosen. As these are liable to change please check the Australian Post website for specific details http://www.auspost.com.au/ f. Please note that Rodney Fox Shark Expeditions will not be held responsible for any items arriving out with the Australia Post timescales.
4. Delivery Delays
a. Unforeseen supply problems or unexpected demand may occasionally result in stock being unavailable. Should there be a delay in dispatching your order we will contact you immediately to advise you of the reason for the delay. b. You may cancel such an order at the time of being advised of the delay only.
5. International Ordering
a. International airmail orders are traceable to the point where they have left Australia. The deliveries of the orders are then subsequently reliant on overseas postal services. b. Only Express Courier International orders have an international tracking to point of delivery. c. Rodney Fox Shark Expeditions will provide as much assistance as possible in tracing misdirected items but will not be held responsible for items lost by overseas postal services. d. International Courier orders are traceable and fully insured and therefore replaceable if lost en route.
6. Additional Identification
a. Some international orders may require additional identification before being processed. b. The transmission of this information to Rodney Fox Shark Expeditions may affect estimated delivery times. c. Rodney Fox Shark Expeditions reserves the right to request additional identification prior to processing orders originating outside Australia.
7. Customs and International Duty
a. GST will not be applied to goods where the delivery address is out with Australia. b. Please be aware that your order may be subject to local Custom's duties and/or local taxes in the country of destination. c. Please check with your local authority to ascertain applicable rates. d. Any additional charge must be borne by the recipient.
8. Returns, Refunds & Exchanges
a. We will gladly refund, credit or exchange all returns on presentation of the original Rodney Fox Shark Expeditions Online receipt. b. All returns must be in their original and in good condition to be accepted. c. Delivery and packaging charges are not refundable unless as a result of our error. d. All goods are sent in good condition and Rodney Fox Shark Expeditions are not responsible for goods arriving damaged due to postal errors and suggest insurance if you are concerned. e. Refunds will incur an AUD$20.00 handling fee. f. All returns are to be sent to: Rodney Fox Shark Expeditions, 73 Ninth Avenue, Joslin, South Australia, 5070
9. Overseas Returns
a. You must contact us prior to returning goods to Rodney Fox Shark Expeditions. b. Where a refund of goods is payable all items are required to be returned by the recipient at their own expense. c. Upon receipt of the returned goods Rodney Fox Shark Expeditions will refund the original cost of goods plus the initial delivery charge. d. No goods shall be refunded without prior agreement between the recipient and/or customer and Rodney Fox Shark Expeditions. e. Delivery and packaging charges are not refundable unless as a result of our error.
10. Australian Law
a. There are a number of Australian laws in pertaining to fair trading and privacy including the Trade Practices Act 1974 and the Commonwealth Privacy Act 1988 (with Amendments in 2000). For more information on Australian legislation please visit http://www.scaleplus.law.gov.au/browse.htm. b. Dispute resolution services are also available in each Australian State and Territory.
11. Feedback and Complaints Handling Procedure
a. Rodney Fox Shark Expeditions welcomes feedback and attends to all complaints promptly. Please phone +61 (0) 8 8363 1788 or email us through the website.
12. Rodney Fox Shark Expeditions Copyright Notice
a. Rodney Fox Shark Expeditions Materials, including pages and on-line images, are protected by the Copyright Laws of Australia. All rights are reserved. b. When you access the Rodney Fox Shark Expeditions website you agree that:
i. You may retrieve Rodney Fox Shark Expeditions materials for information only. ii. You may save a local copy or send it to your printer for your own personal use or in order to inform authorised and potential users about the Rodney Fox Shark Expeditions materials. iii. You may not make any charge for such use and any commercial exploitation is expressly prohibited. iv. You must include the copyright notice in any copy that you make. v. The Rodney Fox logo may not be used without the prior specific, written permission of Rodney Fox Shark Expeditions.